Privacy Policy

Our Contact Details

Name: Cruise Dialysis Limited

Address: Willowhayne House, 207 Ilchester Road, Yeovil, BA21 3BQ

Phone number: 0844 995 1214

Data Protection

‘We’ are Cruise Dialysis. In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, date of birth, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as cruise-lines, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, controls on data protection in your destination may not be as strong as the legal requirements in this country.
Some of your information may be ‘sensitive personal data’ such as details of your medical requirements, disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, we cannot provide your booking). In making this booking, you consent to this information being passed on to the relevant persons. You are responsible for ensuring that other members of your party are aware of our privacy policy.
Telephone calls made to and from our offices may be recorded and monitored for the purpose of quality assurance, training, security and for business purposes.

Direct Marketing Material

We would like to hold your information (including any email address), where collected by us, for our own future marketing purposes (for example to inform you of promotional offers, to help recognise and service a potential booking or to send you our brochure).
If you have given us, Cruise Dialysis Limited, your consent, from time to time we may contact you by post, phone, e-mail or electronic messaging services with information about products and services (including discounts and special offers) we think will be of interest to you. We may also use your email address to keep you up to date about special offers and promotions via social media.

If you want to change the consents you have given to the Cruise Dialysis Limited, you can do this at any time by contacting us directly at either of the following:

· By Email to:lisaparnell@cruisedialysis.co.uk

· By Post to: Cruise Dialysis Limited, Willowhayne House, 207 Ilchester Road, Yeovil, BA21 3BQ

· By Phone on: 0844 995 1214

Whichever way you contact us, Please provide the following information:

· Full Name – Title, First name and Surname

· Full address including postcode

· Full email address

· Request details

We will endeavour to update your record as soon as we possibly can. Of course, if you tell us that you do not wish to receive marketing, you may still receive transactional and service based communications confirming and servicing any bookings you make with us.

Where we do collect your personal information, it is stored in our secure databases. You have the right to ask us in writing for a data subject access request form to obtain a copy of the information which we hold about you. Any request should be addressed to Cruise Dialysis Limited, Willowhayne House, 207 Ilchester Road, Yeovil, BA21 3BQ.

If you believe that any of your personal information that is held or being processed by us is incorrect then please write to us immediately as we cannot be responsible for any problems that may arise due to inaccurate information that you have provided us with.

We cannot accept responsibility for any issues concerning your data collected by websites that are not directly under our control. Please also be aware that individual organisations operate their own policies regarding the use and sale of personal information and the use of cookies. If you have a concern regarding the way your personal information will be used on other sites then you are advised to read the relevant privacy statement.

Privacy Policy

1. General

Here at Cruise Dialysis, we are committed to protecting your privacy on line, as highly as we would with your customer information in any of our systems.

We will not share your personal information for marketing or any other purposes without your consent unless where required by law. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force. We collect information about visitors to our website for general reporting, to improve future content and to help recognise and service a potential booking.

By using our website, you consent to the collection and use of this information by cruisedialysis.co.uk. If we change our privacy policy we will inform you by posting these changes on this page.

2. What we collect and why

a. When requesting a brochure online
We need your name, email and postal address so we can send you the brochure. If you have given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. With CruiseDialysis.co.uk YOU are always in control of your personal information, if at any time you wish us to stop contacting you then simply email us at lisaparnell@cruisedialysis.co.uk

b. When signing up for e-mail updates
This information will not be given to any third party, except to the extent and for the purpose we may be required to do so by any law. With CruiseDialysis.co.uk YOU are always in control of your personal information, if at any time you wish us to stop contacting you then simply email us at lisaparnell@cruisedialysis.co.uk

Third Parties

We may occasionally use third party companies to manage collation, processing and storage of your personal data on your behalf. These companies are carefully selected and screened to ensure maximum protection of your security and privacy and are permitted to use the data only in accordance with our instructions.

3. Links to other websites and their security and privacy policies

In our website we also provide links to other websites for your convenience and information. Please be aware that these sites may have different security and privacy policies and we have no control over and take no responsibility for any information submitted to these sites.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at lisaparnell@cruisedialysis.co.uk, 0844 995 1214 or Cruise Dialysis Limited, Willowhayne House, 207 Ilchester Road, Yeovil, BA21 3BQ if you wish to make a request mailto: lisaparnell@cruisedialysis.co.uk

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at lisaparnell@cruisedialysis.co.uk, 0844 995 1214 or Cruise Dialysis Limited, Willowhayne House, 207 Ilchester Road, Yeovil, BA21 3BQ.

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

We hope that you enjoy using our website, safe in the knowledge that we are committed to protecting your privacy.