Booking Terms and Conditions

These Booking Conditions apply to your booking with Cruise Dialysis (“we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. If you have any further questions after reading these booking conditions then please contact us and we will be happy to help you.

We act only as an agent. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below.

Booking

By making a booking, you agree on behalf of all persons detailed on the booking that you have read these terms and conditions and agree to be bound by them; you consent to our use of information in accordance with our Privacy Policy; and you are over 18 years of age.
When you make your booking you must pay the relevant deposit as specified at the time of booking. If you believe that any details on the booking summary (or any other document) are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document immediately.

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. We may make a charge for changes to documents, and you will have to pay any charges made by suppliers. Please ensure that the names given are the same as in the relevant passport.

Payment

You will be required to pay a deposit and the service charge/administration fee or make full payment for your booking at the time of booking. Where you only pay a deposit and the service charge/administration fee you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.

Your Contract

When making your booking we will arrange for you to enter into a contract with the supplier (tour operator/airline or other supplier) named on your booking summary. Details will be given at the time of booking. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. The supplier’s Terms & Conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. Please ask us for copies of these if you do not have them. You may wish to purchase flights, hotel, transfers or other services. Each component will be provided by different third party providers of the products you have selected. Your contract will be with the individual suppliers and not with us. Since you create your own travel arrangements by adding each component separately to create your own bespoke booking, this is not a package and therefore you are not protected under the Package Travel Regulations; and your booking may not benefit from ATOL protection either. Until a component has been confirmed by the individual supplier, no contract has been formed.

Cancellation and Amendment

Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements). We may collect this on their behalf and you also must pay us any applicable administration charges.

Changes or Cancellations by the Supplier

We will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.

Dialysis Payments

Dialysis payments are non-transferable. Should you cancel your dialysis, cancellation fees will apply as stated on your booking information/dialysis invoice.

If the supplier should cancel your cruise then the dialysis paid will be transfered to a future cruise with the same supplier.

Service Charge/Administration Fee

In certain circumstances we apply a service charge/administration fee which is a charge for the services we provide to you. This charge will be shown on your booking confirmation.
The Service Charge / Administration Fee is non refundable under any circumstance.

If the supplier should cancel your cruise then the service charge/administration fee paid will be transfered to a future cruise with the same supplier.

Complaints

The contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately and to us. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint.

Your Financial Protection

Many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company. Please ask us about the protection that applies to your booking. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

Special Requests

If you have any special requests (for example dining, dietary requirements, cots or cabin location), please let us know at the time of booking. We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not.

Insurance

It is a requirement that you hold full comprehensive travel insurance cover that is valid for the entire duration of your holiday and provides health cover for Covid-19, all pre-existing medical conditions, cancellation and the cost of medical repatriation. Failure to hold an appropriate travel insurance policy may result in you being refused boarding. Please ensure you take copies of your insurance with you in case you require medical assistance.

Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. You must take out a policy of insurance in order to cover you and your party against Covid-19, the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available.

The option of insuring the non-refundable dialysis fees and service charge/administration fee is the choice of the patient and can be discussed directly with the insurance company at the time of securing insurance. Cruise Dialysis Limited is not FSA registered and therefore unable to offer advice with regard to insurance protection or policies.

Prior to, and at the time of booking, we will make clients aware of the total cost of their holiday including the cruise, dialysis and service charge/administration fee. Within this correspondence the dialysis cancellation terms and conditions are clearly stated.

Passengers with Disabilities

We are able to make enquiries of the supplier about the suitability of arrangements for you and provide replies prior to booking. You must make all requests before a booking is confirmed.

Delivery of Documents

All documents (e.g. invoices/tickets) will be sent to you by post or email. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. You must pay any charges made by suppliers if tickets or other documents need to be reissued.

Passports, Visas and Health

We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. For more information on passports please visit https://www.gov.uk/browse/citizenship/passports
Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. For information about any health formalities required for your trip you should check with your own doctor for your specific circumstances. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk.

Final Travel Arrangements

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport or cruise ship. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our control or the control of the supplier concerned.

Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of these terms and conditions are available on request from us or the supplier concerned.

Your Travel Arrangements

You acknowledge and fully understand that travel arrangements may be interrupted or cancelled by the associated travel supplier, a government entity, or another third party outside of the control of Cruise Dialysis for reasons that are unforeseeable.

Travel involves the risk of a variety of hazards to health and/or safety, including but not limited to, injury, illness, disease, epidemics, and/or pandemics. Cruise Dialysis has no control over the associated supplier’s policies which, in addition to applicable law, will solely govern any cancellation, rebooking and refund related to these travel arrangements.

It is a requirement of travel that all passengers hold full comprehensive travel insurance cover that is valid for the entire duration of your holiday and provides health cover for Covid-19, all pre-existing medical conditions, cancellation and the cost of medical repatriation. Failure to hold an appropriate travel insurance policy may result in your being refused boarding. The travel insurance policy obtained by you to cover these travel arrangements will dictate any coverage for financial loss resulting from these circumstances.

As such, you hereby agree to hold the Cruise Dialysis harmless and release it from any and all liability for any damages including, without limitation, monetary losses, damage to person or property, illness/disease, delays, negligence, or inconvenience, that you may incur as a result of the circumstances described herein.

Law and Jurisdiction

These terms of business are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

“I want to say thankyou to you and John for making my first cruise so memorable and being so warm and supportive.”
Mr G Hinkins
We wanted to let you know how much we enjoyed our first Dialysis Cruise. It was so lovely to meet you and we really appreciated everything you arranged for us to make the experience run smoothly from the early days of booking the cruise to the dialysis on board. Peter and I were always confident that he was in safe hands and having excellent care throughout the cruise really made the holiday. A special “big thank you” to you and the Charge Nurse. We are so looking forward to our next cruise with you in December.
Mrs A Terrey
It was really great meeting yourself and the Dialysis Team and THANK YOU
all for making my dream of a holiday to Norway a Reality, especially with the
reassurance of very competent dialysis while on holiday. I look forward to my future trips with Cruise Dialysis.
Michael Williams
Cruise with Confidence. Cruise Dialysis was discovered on the internet. My first impression of Lisa Parnell encouraged me to sign up for a cruise. Naturally there were concerns with trusting one’s health with an unknown dialysis team. They were quickly overcome when meeting the Head Nurse, a dedicated nephrologist and team of nurses. They were all accomplished professionals and friendly as well. Two examples of why they are so good: their concerns about individual patients and willingness to be flexible in scheduling. Most importantly sessions were worked around ports so that cruisers had maximum access to shore activities. Additionally, they made efforts to know their patients, their preferences, and alter treatment times with passenger preferences in mind. There will be more cruises in my future with Ambassador Cruise Lines and their dialysis team. My family is confident that my health needs will be in good hands.
Steve Martin
This is my review of the German Market cruise last week (December), I really enjoyed it, met a lot of friendly people, food was good most of the time, nice warm Cabin, good entertainment, safe parking while away and the dialysis was first class, very caring staff and a special mention to the Charge Nurse and Lisa, pleasure to meet them, they made it all go smoothly, I would do it again probably in warmer weather, but for a first cruise, loved it and would recommend to others.
Paul Salmons
Just to say once again, thank you for the excellent organisation of our recent cruise. It went like a dream. My mum is 79 years old and has wanted to go on a cruise for many years. When she became ill and needed kidney dialysis (haemodialysis) we thought she would never fulfill her dream. I then discovered Cruise Dialysis, where kidney patients have their usual dialysis, on board ship, whilst on their holiday cruise. We looked at cruises offering dialysis at sea, and when we found the right one we wanted we booked it. Lisa at Cruise Dialysis was so helpful every step of the way, liaising with mum’s dialysis unit at home and helping us through the process.

The cruise on Ambience, one of Ambassador’s two ships, was fantastic. The ship is beautiful, the staff so lovely, and the dialysis team were absolutely wonderful. Mum was very much looked after throughout the whole 15 night cruise. She even danced several times, something she hasn’t felt well enough to do in years.

A huge thank you to all. Now she wants to go again!
Deborah Shellcock
I’d like to thank you for the wonderful service you provide for dialysis patients. The administration before the cruise was efficient and the care on ship superlative. I was very impressed with the clinical team and felt really confident with their level of expertise and experience. The dialysis sessions ran smoothly and contributed to a relaxing and reinvigorating holiday. We look forward to joining you for another cruise in the near future.
Andrew Westlake
I just wanted to say how great the cruise was. The facilities on board were above and beyond what Mark and I were expecting. Nothing was too much trouble for the crew members.

As for the dialysis, we’ll what can I say? Lisa; the Charge Nurse and his team were amazing! The care they gave to all the patients was fantastic – they all made us feel special and really looked after us.

I have to admit I was pretty nervous about dialysing on a boat with strange people but about 10 minutes after meeting the team it was as if we’d been friends forever!

The welcome speech given by Lisa and the Charge Nurse really put everyone at ease and it was a great opportunity to ask any questions.

I would say to anyone who feels like they can’t go on holiday because of being on dialysis to just get in touch with Cruise Dialysis and see the world open up again.

We are already planning next year’s holiday – a river cruise along the Danube. I think we’re hooked now!!

We’ll see you again soon.
Kim Fountain
Apologies for a very overdue message – an extremely busy spell for me with a new job starting and moving house – but we both wanted to say a huge thank you for making our time on board absolutely fantastic. We really appreciate the hard work and care put into making our trip so special, and many thanks too to all the team (not just for adopting me!). We hope to come back sometime in the future.
Antonia Coleman-Harvey
Just a belated note to say thank you and your staff for making the cruise so enjoyable.  The treatment and attention were first class, and I would certainly recommend to anyone thinking of Cruising.

As a Widower, Dialysis patient, and first time Cruiser I was very apprehensive about booking a cruise.

From the outset Lisa was extremely helpful and made the whole process easy, alleviating many of my concerns.  The paperwork was very easy to follow and my dialysis unit very helpful in ensuring all tests etc were completed.

Once on board we met the Charge Nurse and his team. The Charge Nurse’s enthusiasm for dialysis was remarkable explaining every detail with great clarity.  The treatment was as good as any private hospital.

Being single status was not an issue as I met several friendly people including the nursing staff (on their day off) for dining and in the bar.

Any Dialysis patient out there considering a cruise – take the plunge- I can thoroughly recommend it.
Graham Curtis
Thank you and your team for everything on our cruise. We enjoyed it and the dialysis was first class. And the social side with you all was a pleasure.
Mr J Evans
I would just like to place on record my appreciation for the wonderful service and attention I received on my dialysis cruise round the Greek Islands. I hope to book with you soon for another trip soon.
Mr J Redfern
Just a quick note to thank you, the Charge Nurse and the rest of the team, including the Doctor, for the wonderful cruise we just enjoyed. As usual everything went well and we look forward to seeing you again in the future.
Mr K Best
Just wanted to say thank you, the ladies really enjoyed their holiday in fact one was crying and did not want to come home. They had a great time. Thank you for your help and patience .
Ms J Mitchell
Thank you for planning an excellent holiday which we thoroughly enjoyed – wish it was for another 3 days. The dialysis worked very well as we were a bit apprehensive for the first time Celebrity was great, our first time.
Mrs N Rahim
Just a note to say how enjoyable the Rhine cruise was. The dialysis was both caring and sociable.
Mr R Ward
Just wanted to say many thanks for the Cruise. We had a fantastic time.
Mr P McGouran
“I do wish to thank you, the Charge Nurse and the rest of your dialysis team. You’re doing a great service to those in need of it and who are keen to travel at the same time. Your variety of ocean and river cruises gives all those who may be interested a wide choice of styles and destinations, while at the same time being able to rely on professional care and service in dialysis needs. Keep up the good work. Thank you once again”
Mr Dominic Yau
Cruise was wonderful. We loved the Europa2 and Dr. Westerman was a delight to have do our dialysis sessions.
Mrs S Pearl
We had a lovely holiday and have lots of pictures to remind us of where we went – they are on my screensaver already and are a very enjoyable reminder. As you know I love these holidays. I am really grateful that I could have a holiday while on dialysis – it is so lovely to get away from home for more than a night!
Mrs L Osborn
I’d just like to thank you and your professional Dialysis Team for making my first ever cruise experience so wonderful.  Starting from the time of booking, through the worst parts – waiting for the departure date to come around, right through until disembarkation.

The paperwork, though comprehensive was clear and easy for myself and my home clinic nurses to complete, and your advice on what to pack for the expectations of the cruise liner took that stress away.

It was good to meet everyone in your team and my compatriots for treatment so soon after embarkation and everything always felt like it was no problem and easily handled.  The dialysis team was totally professional at all times, but that was also complimented by their personalities which meant time on dialysis went quite quickly chatting etc. The Nephrologist was extremely thorough at all times but was also quite amusing in her own way. The Charge Nurse was a wealth of experience and definitely the glue bonding the team together and always available for everyone at all times. The two nurses providing support were effective team players and knew their stuff.

Being an accompanied cruise meant there was always someone about if you wanted a chat even on the excellent inclusive shore trips. It was good to see the planning that went in to arranging dialysis sessions around these activities and the team were always looking to be flexible on start stop times.

I will do this again in the future, need to save up a bit first, but would recommend it to anyone.  Thanks for a wonderful holiday.
Mr K Summerhayes
I wanted to tell you that it was a wonderful cruise and thank you for all the efforts you have had in respect to the dialyses. Everything was working at the full satisfaction.
Mr J Steinmann
Just a quick email to thank you very much for all your help with organising our Canary Island Cruise and dialysis on board for my mum. Everything ran smoothly and the dialysis staff were excellent, friendly, professional and a pleasure to meet. Hopefully we will be able to travel again using your excellent dialysis at sea service.
Ms C Sharratt
I want to let you know we really enjoyed the holiday, the ship was very good and the dialysis went well.
Mrs S Platt
I just wanted to send you an email and say THANK YOU so much for all your help with organising the cruise for my mum and me! Anoop had a really good time on the cruise. It was definitely an experience, we managed to go on the organised day trips and see new places. Many thanks once again, I really appreciate all the help you gave me.
Mrs A Chandhock
My father asked me to contact you upon his return from his recent cruise which we booked with you. He wanted me to pass on what a great trip he had and a fantastic break. On a personal note I would also like to thank you for your service throughout the booking and my endless enquiries.
S Lupton
Trip was great and dialysis team work excellently together. Nephrologist and Charge Nurse were top notch. Again thanks you did a great job.
Mr R Gray
We arrived home safe, well and happy. You might like to know we were delighted with the whole Cruise Dialysis adventure. Apart from the impressively competent and conscientious attention of the dialysis team we both very much enjoyed their company and hope to be able to have future involvement. Rae’s health stood up very well, and she came home better than for years.

The AmaWaterways river cruise itself was also a great pleasure, at just the right level of comfort, interest and variety without opulence. Just about everything was well suited to our needs and desires – as experienced travellers and critical customers. You would be welcome to let others who might be interested contact us in case they have any questions about customers’ experience with your system.
R Kennedy & R Bogner
Just returned from a fantastic cruise. Everything was excellent and dialysis was 1st class . Have no hesitation in recommending you to others. Thanks for all your help. Hope to book again as soon as unit allows. Thanks again.
Mrs E Adrain
Recently my husband and I were fortunate to holiday with AmaWaterways. It was ‘The Enchanting Rhine’ cruise travelling from Basel in Switzerland to Amsterdam. The whole holiday from start to finish was fantastic. The staff on-board couldn’t do enough to ensure we were well looked after. The food was lovely and plentiful. The excursions were very well organised and catered for everyone. My husband had dialysis on-board which was also very well organised and arranged so no excursions were missed. The medical team were lovely and looked after my husband well. I would thoroughly recommend this cruise and hope future travellers enjoy it as much as we did.
Mr & Mrs K Setchfield