Frequently Asked Questions
It is a requirement that you hold full comprehensive travel insurance cover that is valid for the entire duration of your holiday and provides health cover for Covid-19, all pre-existing medical conditions, cancellation and the cost of medical repatriation. Failure to hold an appropriate travel insurance policy may result in you being refused boarding. Please ensure you take copies of your insurance with you in case you require medical assistance.
If you are a UK resident, to arrange travel insurance you may wish to contact the following companies. If you are an overseas resident please contact a local insurance provider.
You are, of course, welcome to use a company of your own choice.
Holiday Extras and All Clear are familiar with haemodialysis and offer insurance to cover pre-existing medical conditions.
Ashford Road, Newingreen, Hythe, Kent, CT21 4JF
Call 0800 093 5478 and quote reference WK724
All Clear House, 1 Redwing Court, Aston Road, Romford, RM3 8QQ
Call 01708 339121 and quote reference CRD
Makesure Travel Insurance, Any age, any medical condition, Call 0203 873 6718
Passports & Visas
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm this with the relevant Embassies and/or Consulates. Neither we, nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. It is very important that you check www.visacentral.co.uk for current visa information as regulations can change.
If you wish to join a shore excursion organised by the ship you may be covered by a group visa, please contact us for further details (applies to UK citizens only).
Many patients apply to Kidney Care UK (formerly British Kidney Patient Association) for a grant towards the cost of their holiday. To apply for a grant please visit the Kidney Care UK website (Click here) for further information or alternatively contact a member of your kidney care team.
Wheelchair accessible cabins are available onboard Celebrity ships, Royal Caribbean ships, Fred. Olsen Cruise Lines Bolette and the Europa2.
Availability of wheelchair accessible cabins is limited and we would advise you to book as soon as possible to avoid disappointment.
Please call us for further information.
You Need to Know
All fares shown within on this website are per person, cruise only for the lowest grade of cabin available onboard the ship and do not include flights, transfers or dialysis. Alternative grades of cabin are available, please ask for fares. All pricing is capacity controlled, subject to availability at the time of booking, and can change at any time. Flights and transfers can be arranged at additional cost.
All bookings are subject to approval from the medical director onboard upon receipt of the patient’s medical information. All dialysis places are allocated on a first come, first served basis.
All fares shown are per person based on 2 people sharing. Single occupancy cabins are available, please enquire for fares.
Fares apply to dialysis patient and accompanying guest. A dialysis arrangement fee/medical processing fee will be added to all bookings.
All bookings are subject to the operator’s terms and conditions – please refer to the relevant operator’s brochures/website for details.
Shore excursions (and suggested places to visit as per the cruise line itineraries) are not included in the cruise fares however can be booked separately.
Early booking discounts/onboard credit offers expire on the date shown within the brochure. All information must be received from your dialysis unit and your booking confirmed prior to the date shown to take advantage of the discount. Offer applies to cruise element only and does not include flights or transfers.
Accompanied cruises are subject to a minimum amount of bookings.
Our currency conversions translate Euros or Dollars into GB Pounds. Currencies fluctuate continuously, and these conversions are only approximate and are subject to change. All deposits and final payments must be made in Euros or Dollars by credit or debit card or bank transfer as requested.
Royal Caribbean, Celebrity Cruises and Fred. Olsen Cruise Lines will add a service charge each day to each guest’s onboard account.
Your cruise, transfers, flights and hotel are booked separately and therefore does not constitute a package holiday and does not include package holiday protection.
The cruise lines have the right to omit or substitute any ports, call at additional ports, vary the order for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. Where possible, you will be advised of any significant change to your confirmed itinerary before departure however you are also advised to check the cruise line websites or contact us for up to date information.
ESTA: If your travel arrangements have a scheduled stop in the United States, you are required to obtain approval to travel, through the Electronic System for Travel Authorisation (ESTA). If you do not hold a full British Citizen Passport or a passport from another country eligible for the Visa Waiver Programme, your situation may be different and you should seek further advice. Travellers without ESTA permission will be turned away at check-in so it is important to do this before you travel.
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. It is very important that you check http://visacentral.co.uk/ for current visa information as regulations can change. If you wish to take part in an organised shore excursion when visiting the Egypt, Russia, Libya or Lebanon during your cruise, you may be covered by a group visa (applies to UK citizens only)
Travel involves the risk of a variety of hazards to health and/or safety, including but not limited to, injury, illness, disease, epidemics, and/or pandemics. We have no control over the associated supplier’s policies which, in addition to applicable law, will solely govern any cancellation, rebooking and refund related to these travel arrangements.
Many of the travel arrangements that we sell are protected in case of financial failure of the travel company. Please ask us about the protection that applies to your booking.
The images used on this website are to provide a guide only. The ships accommodation/dialysis unit/cabins may differ from the photographs shown.
The ports denoted by * are tender ports. A tender port is where your ship drops anchor offshore and shuttles passengers to and from the port of call using smaller “tenders”, or boats.
At the time of writing NHS England continue to reimburse approximately £150 per dialysis session if the majority of the ports of call visited are within the EEA. As a result of Brexit this may change and you are advised to check with your dialysis unit for up to date information.