Frequently Asked Questions
It is a requirement that you hold full comprehensive travel insurance cover that is valid for the entire duration of your holiday and provides health cover for all pre-existing medical conditions, cancellation and the cost of medical repatriation. Failure to hold an appropriate travel insurance policy may result in you being refused boarding. Please ensure you take copies of your insurance with you in case you require medical assistance.
If you are a UK resident, to arrange travel insurance you may wish to contact the following companies. If you are an overseas resident please contact a local insurance provider.
You are, of course, welcome to use a company of your own choice.
Holiday Extras and All Clear are familiar with haemodialysis and offer insurance to cover pre-existing medical conditions.
Ashford Road, Newingreen, Hythe, Kent, CT21 4JF
Call 0800 093 5478 and quote reference WK724
All Clear House, 1 Redwing Court, Aston Road, Romford, RM3 8QQ
Call 01708 339121 and quote reference CRD
Makesure Travel Insurance, Any age, any medical condition, Call 0203 873 6718
Passports & Visas
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm this with the relevant Embassies and/or Consulates. Neither we, nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. It is very important that you check www.visacentral.co.uk for current visa information as regulations can change.
If you wish to join a shore excursion organised by the ship you may be covered by a group visa, please contact us for further details (applies to UK citizens only).
Many patients apply to Kidney Care UK (formerly British Kidney Patient Association) for a grant towards the cost of their holiday. To apply for a grant please visit the Kidney Care UK website (Click here) for further information or alternatively contact a member of your kidney care team.
Wheelchair accessible cabins are available onboard Celebrity ships, Royal Caribbean ships, Columbus and the Europa2.
Availability of wheelchair accessible cabins is limited and we would advise you to book as soon as possible to avoid disappointment.
Please call us for further information.
You Need to Know
All fares shown are per person for the lowest grade of cabin available onboard the ship and do not include flights, transfers or dialysis. Alternative grades of cabin are available, please ask for fares. All prices, special offers, cabin grades and offers are subject to availability at the time of booking.
Shore excursions (and suggested places to visit as per the cruise line itineraries) are not included in the cruise fares however can be booked separately.
All bookings are subject to approval from the medical director onboard upon receipt of the client’s medical information. All dialysis places are allocated on a first come, first served basis. All fares shown are cruise only unless stated otherwise.
All fares shown are per person based on 2 people sharing. Single occupancy cabins are available, please inquire for fares.
Fares apply to dialysis patient and accompanying guest. A dialysis arrangement fee/medical processing fee will be added to all bookings.
Flights, transfers and hotels can be arranged at additional cost.
Accompanied cruises are subject to a minimum amount of bookings.
All bookings are subject to the operator’s terms and conditions – please refer to the relevant brochures/website for details. Alternatively we will be pleased to send a copy to you upon request.
Itineraries may change from time to time, both before and after your sailing departs. The cruise lines have the right to omit or substitute any ports, call at additional ports, vary the order for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. Where possible, you will be advised of any significant change to your confirmed itinerary before departure however you are also advised to check the cruise line websites or contact us for up to date information.
Our currency conversions translate Euros or Dollars into GB Pounds. Currencies fluctuate continuously, and these conversions are only approximate and are subject to change. All deposits and final payments must be made in Euros or Dollars by credit card or debit card.
Royal Caribbean, Celebrity Cruises and Cruise & Maritime Voyages Service Charge. A service charge will be added each day to each guest’s onboard account. Please enquire for further details.
Early booking discounts/onboard credit offers expire on the date shown within the brochure. All information must be received from your renal unit and your booking confirmed prior to the date shown to take advantage of the discount. Offer applies to cruise element only and does not include flights or transfers.
Your cruise, transfers, flights and hotel are booked separately and therefore does not constitute a package holiday and does not include package holiday protection.
ESTA: If your travel arrangements have a scheduled stop in the United States, you are required to obtain approval to travel, through the new Electronic System for Travel Authorisation (ESTA). ESTA is an automated system to determine your eligibility to travel to or transit through the United States and whether such travel poses any security risk. You will be unable to enter the United States under the visa waiver programme (VWP) unless you have obtained an ESTA prior to travel. You may check your eligibility for this programme and apply for your ESTA by visiting the ESTA website at https://esta.cbp.dhs.gov. There is a charge of US$14 per application, which is payable by credit card. If you have any questions you can contact the US embassy in London at (+44) 090 4245 0100 (premium call rate). If you do not hold a full British Citizen Passport or a passport from another country eligible for the Visa Waiver Programme, your situation may be different and you should seek further advice. Travellers without ESTA permission will be turned away at check-in so it is important to do this before you travel.
eTA Canada : From 15 March 2016 visitors travelling to Canada by air will be expected to get an electronic travel authorisation (eTA) to enter Canada. British citizens need an eTA to visit or transit through Canada by air. If you travel by land or sea, you do not need an eTA. However, you must always travel with acceptable travel documents and identification. To apply online visit the Government of Canada website at http://www.cic.gc.ca/english/visit/eta-start.asp There is a charge of $7CAD per application.
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. It is very important that you check http://visacentral.co.uk/ for current visa information as regulations can change. If you wish to take part in an organised shore excursion when visiting Egypt, Russia, Libya or Lebanon during your cruise, you may be covered by a group visa (applies to UK citizens only)
Please be assured that in the event of illiquidity or insolvency of the following companies:- Transocean Cruises, Dertour and Hapag Lloyd Cruises, the travel price paid will be refunded to you as well as any necessary expenses incurred for return carriage, to the extent that travel services are cancelled for this reason. Dialysis at Sea carry a surety bond to protect clients in case of bankruptcy. All bookings onboard MSC Cruises are protected by APS (French trade association of solidarity of tourism) and SNAV (French national trade union of travel agencies). All payments are protected by a financial guarantee provided by APS and SNAS. Therefore, if any of the above cruise companies cease to operate your payment will be protected. ABTA bonding is not applicable to your cruise booking as ABTA will not refund any payments made to companies outside of the UK. When booking and paying for flights, hotels, transfers in GBP£ these elements of your booking will be fully ABTA bonded.
You can rest assured that any monies paid for your cruise are fully protected